FAQ’s

Exchange Policy?

Cancellation and Refund Policy?

What is the difference between Bronze, Silver, and Gold?

What if I don’t like the leotard?

I don’t think we need a leotard every month.  Can we have one every other month or every third month?

My child grows so fast. What if I need to change sizes or preferences?

I Purchased a previous Fox at the Chalk or Tres Leo’s subscription and I am trying to log in but it says that it can’t find my account?

How often am I billed?

When will my box ship?

Do you ship internationally?


Exchange Policy

We like only happy Gym Foxes so we accept exchanges for any reason whatsoever. The only thing that we ask is that you do not wear it and please leave the tags intact. First send us an email at info@gymfoxinabox.com letting us know why you are sending it back and if there is anything we should know when sending out a replacement (we aim to please so we want to get it right next time). Then mail the unworn/unwashed leotard back to us with tags intact with a printed copy of your email to:

Gym Fox in a Box
9212 Glades Rd
Boca Raton, FL 33434

To save money we recommend you send it in a large envelope and use USPS.


Cancellation and Refund Policy

You may cancel a monthly subscription any time. If you purchased a prepaid subscription, your cancellation will take effect at the end of your prepaid term.  A tremendous amount of work goes into picking the perfect leotard for your Gym Fox.  All of the leotards are custom ordered and as a result we do not offer refunds.

What is the difference between Bronze, Silver, and Gold

Gym Fox in a Box has three choices for gymnast subscription boxes:

Bronze – A custom designed box, a leotard, and one extra item.
Silver – A custom designed box, a leotard, and 3-5 extra items.
Gold – A custom designed box, a leotard, a second large clothing or gymnastics item (Shorts, shirt, sweater, leggings, grip bag, etc.), and 3-5 extra items.


What if I don’t like the leotard?

We will be happy to exchange your leotard and send you a new selection.   See the exchange policy above.

I don’t think we need a leotard every month.  Can we have one every other month or every third month?

Of course you can.  You would just subscribe to any subscription and pause it until you want a new box.  You will find the pause button in your MY ACCOUNT under subscriptions.


My child grows so fast. What if I need to change sizes?

We expect that your child will grow and that’s the beauty of Gym Fox! Simply log into your account and update your preferences.  It’s that easy.  You can find your preferences in MY ACCOUNT under subscriptions.


I Purchased a previous Fox at the Chalk or Tres Leo’s subscription and I am trying to log in but it says that it can’t find my account?

We are sorry for the confusion. We updated our system in August 2018 and you are still listed on our old system. You will need to create a new account.  That is automatically done during checkout.  All you need to do is complete the purchase or the upgrade and that will link the new order to your previous or current subscription on our older system.


How often am I billed?

For monthly subscriptions your card will auto-bill once every month. For three, six and twelve month prepaid subscriptions your card will be billed every three, six, or twelve months. You can cancel the auto billing at any time.


When will my box ship?

In most cases, we ship the next day.  However, if we don’t have the perfect fit for you in stock, we special order then ship as soon as it is delivered. Your box will ship within 5 business days after your purchase. If this is the case, we will send you an email with your expected ship date.


Do you ship internationally?

Yes! We ship worldwide.  International shipping is $15.50 to Canada and $22.50 to the rest of the world.